The airline has switched to chat to give information as "efficiently" as possible, CNBC reported. Frontier said this month that a chat service "reduced negotiation" and dealt with more cases. Frontier ...

Telephone Skills for Enhanced Customer Service is a course designed to enable participants to understand the importance of proper telephone technique. Topics include using voice skills for effective ...

Frontier Airlines has scrapped its telephone customer service line. The airline has switched to chat to give information as "efficiently" as possible, CNBC reported. Frontier said this month that a ...