NEW YORK--(BUSINESS WIRE)--Emplifi, a leader in customer engagement solutions, today launched Emplifi Fuel, an out-of-the-box customer engagement solution that revolutionizes how brands organize, plan ...

The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...

Data-Driven Decisions: The well-known “data-driven decisions” approach comes into play with alerts and hard data that make it ...

SAN FRANCISCO--(BUSINESS WIRE)--Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, kicked off its user conference, SIGNAL ...

NEW YORK, Jan. 12, 2026 /PRNewswire/ -- Tredence, a global data science and AI solutions provider, today announced the launch ...

‘AI in the contact center and UC is here, and it’s making massive, massive changes in there,’ one solution provider tells CRN on AI’s impact on customer experience and the opportunities for partners.

Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create ...

GrabAGun Digital Holdings Inc. ("GrabAGun" or the "Company") (NYSE: PEW), a leading technology-driven firearms eCommerce platform, today announced the strategic launch of PEW Logistics, a wholly-owned ...

“You can’t really slap an AI tag on [the] terrible experience that customers are having right now, take out the human element by adding a bot—because that’s going to further infuriate the customer—and ...

Designed to simplify dining experiences and streamline operations for food and beverage merchants across the UAE ...