Forbes contributors publish independent expert analyses and insights. Lucy Paulise is executive coach and author of Timebox, based in Texas. Even when you’re hitting your goals, negative feedback can ...

When launching and successfully operating a local business, your online reputation is one of the most influential assets you can build. A combination of delivering great consumer experiences and ...

Negative reviews are more visible than ever. They can shape how thousands of potential customers see your brand. Responding to that kind of feedback has traditionally been a manual, time-consuming ...

A month ago, we reported Google added a new form to report negative review extortion scams on your Google Business Profiles and local listings. Google also listed some tips on how to handle these ...

A healthcare organization’s reputation stems directly from how patients experience care, and increasingly, that story plays out in online reviews. That’s why the practice of review gating, soliciting ...