Dealing with irate customers can be extremely stressful for call centre workers but Japan’s SoftBank Corp thinks it has a solution: artificial intelligence-enabled software that softens the tone of ...

Forbes contributors publish independent expert analyses and insights. Craig S. Smith, Eye on AI host and former NYT writer, covers AI. Without exception, we all hate the maddening menus and ...

A group of customer experience (CX) leaders are seeing several trends in how companies are deploying artificial intelligence (AI) in their voice of the customer (VoC) practices: for direct, indirect ...

Artificial intelligence (AI) is reshaping how businesses interpret the Voice of the Customer (VoC), elevating customer feedback to actionable insights for product enhancement and proactive service.

SANTA CLARA, Calif.--(BUSINESS WIRE)--SoundHound AI, Inc. (Nasdaq: SOUN) (“SoundHound”), a global leader in voice artificial intelligence, today announced that its fully-automated Smart Answering ...

Nextiva’s customer-validated recognition highlights its dedication to seamless deployment, reliable support, and AI-ready infrastructure for today’s contact centers. SCOTTSDALE, Ariz.--(BUSINESS WIRE) ...

What if you could have a conversation with technology that feels as natural as chatting with a friend? Imagine an AI voice agent so advanced it not only understands your words but also your intent, ...

Qwen3-TTS offers 1.7B and 6B models, streaming audio, and 10 languages, helping you craft stable, custom voices for ...

Traditionally, customer service was confined to phone calls and emails. However, the advent of social media has shifted this paradigm. Platforms like Facebook and Instagram now serve as touchpoints ...