Brands are at an inflection point. Today, consumers have more options and choices than ever before, and the cost of switching has never been lower. As brands create new, or pivot their existing, ...

Forbes contributors publish independent expert analyses and insights. Susan LaMotte writes about the employee-employer relationship. The demand for talent never stops. It ebbs and flows based on the ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Some astronauts say the experience of traveling to space causes a shift in their perception of their world, a deepened feeling of interconnection with humanity sparked when they look down upon the ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

TROY, Mich.: 28 Feb. 2023 — As more battery electric vehicle (BEV) models become available for purchase, owners’ satisfaction with their overall experience is shifting to more traditional factors such ...

Phaith Montoya has long been a diehard fan of “Survivor,” the hit CBS reality show that will premiere Season 49 later this month. So when she had the opportunity to actually go to the island as part ...

TROY, Mich.: 22 Aug. 2024 — Are vehicle owners becoming overwhelmed with technology features that don’t solve a problem, don’t work, are difficult to use or are just too limited in functionality? The ...

It’s here – the all-new AI-powered Google Search engine we’ve heard rumors about under the code name Magi. Is it more “visual, snackable, personal, and human?” Yes. But, for now, you can only gain ...

In a digital world, companies need to harness systems for big data and AI to create immersive, hyper-personalized user experiences. Provided byRingCentral In a now-famous 1998 article in the Harvard ...

Many employees gravitate toward the flexibility of remote jobs these days. But what if you're a recent grad with no experience? Or someone seeking a career change? Fortunately, a traditional 9-to-5 ...