Using an excel spreadsheet as a ticketing system isn't possible, and I understand why ticketing systems are exponentially complex as they try to encompass a myriad different kinds of ticket, from 'fix ...

TeamDynamix is replacing JIRA as our service management and ticketing system. JIRA has reached end-of-life and can no longer be updated. The TDX Service Management Platform will allow support teams to ...

I'd like to hear about some people's experiences with various ticketing/task systems. The IT department is fairly small but organization of tasks and issues would greatly improve the efficiency of ...