New Platform Integration Enhances Hybrid Human-AI Agent CX Teams With this partnership, Parloa delivers its scalable AI agents, while Verint provides the operational infrastructure to forecast, ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), The Customer Engagement Company ®, today announced that Verint Intelligent Virtual Assistant™ (IVA) has received top scores and is a leader in ...

MELVILLE, N.Y. & WOKING, England--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), The Customer Engagement Company ®, celebrated its customers at the 10th annual Verint EMEA Innovate Awards held in the ...

NEW YORK--(BUSINESS WIRE)-- Parloa, a leader in Agentic AI for customer experience, today announced an integration with Verint (NASDAQ: VRNT), the CX Automation Company™, between Parloa's AI Agent ...

Verint is betting on a vision of next-generation Contact-Center-as-a-Service (CCaaS) that focuses on bots to lower the cost of interactions, increase agent efficiency, and deliver better customer ...

ORLANDO, Fla.--(BUSINESS WIRE)-- VERINT ENGAGE 2025 -- Verint (VRNT) ® (NASDAQ: VRNT), The CX Automation Company ™, today announced the winners of its Global Customer Awards at Engage 2025 in Orlando, ...

MELVILLE, NY, Aug. 9, 2023 — Seventy-seven percent of businesses say consumer expectations for effectively engaging with them digitally have increased over the past 12 months, up more than 10% from a ...

ORLANDO, Fla. -- Verint's artificial intelligence-driven solutions have resulted in a 1,400 percent increase in sales orders and a 15 percent rise in online scores, Jasen Williams, Verint's senior ...

VERINT ENGAGE 2025 -- Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced the winners of its Global Customer Awards at Engage 2025 in Orlando, Fla. This premier annual Customer ...

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that a healthcare service provider has reported a 10 percent increase in their contact center ...

Verint® (NASDAQ: VRNT), The CX Automation Company™, today celebrated its AI leadership in delivering meaningful, tangible AI business outcomes to customers by ringing the Nasdaq Stock Market’s opening ...

The past two years have seen a massive surge in artificial intelligence, especially generative AI and the large language models (LLMs) that fuel it, leaving companies and customer experience leaders ...