24/7 live chat launches. Personalized support uses Google Gemini. Verizon is giving its customer service a major upgrade with the help of AI. The company recently announced a new support system that ...

Verizon is offering a $20 bill credit to customers impacted by a widespread service outage on Wednesday. The credit is not automatic and must be cl ...

Follow these steps to claim your credit safely and effectively.

Verizon said it would credit the accounts of those impacted by the widespread service outages on Wednesday, in a statement posted on X. “Yesterday, we did not meet the standard of excellence you ...

Verizon is the latest brand to unveil new generative AI-powered services designed to streamline various stages of the online and in-store telecom retail experience that are often fraught with friction ...

Receiving a text about a customer refund can seem like good news-until you start to suspect it may simply be a scam. That has been the case for Verizon customers who are now scratching their heads ...