Jeff Carlson writes about mobile technology for CNET. He is also the author of dozens of how-to books covering a wide spectrum ranging from Apple devices and cameras to photo editing software and ...

Telecommunications giant Verizon is announcing a new suite of customer service experiences for consumers of its phone and internet offerings. Among other enhancements, Verizon customers now have ...

We may earn a commission when you click links to retailers and purchase goods. More info. Yesterday might have been filled with big T-Mobile announcements, like free DoorDash DashPass for everyone, ...

Telecom operator Verizon is enhancing customer service for over 115 million wireless connections using the Customer Engagement Suite, which includes AI-powered, human-assisted agents. Verizon mobile ...