As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Virgin Media O2 has opened its new North West headquarters in central Manchester, moving into the Island development on John ...

The firm has signed a 10-year agreement with Island to take around 50% of the new site, a net zero carbon workspace being developed by joint venture partners HBD and Greater Manchester Pensions Fund.

Looking to identify network niggles automatically and boost broadband reliability, leading UK service provider Virgin Media O2 is rolling out a service to boost broadband reliability by proactively ...

Which? is calling on Virgin Media to urgently improve its customer service as new analysis from the consumer association finds it is the worst broadband firm for customer service. Since late 2023, ...

Virgin Media O2 has officially opened its new North West HQ in central Manchester.The move was first announced in October ...