Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

Q-nomy's new application adds a virtual waiting room to its Q-Flow® customer journey management solution, enhancing the customer experience with useful, personalized functionality. MIAMI--(BUSINESS ...

The start of Transform’s Conversational AI Summit, presented by Five9, found business leaders bullish on the future of intelligent virtual agents (IVA). If the future of retail customer service is ...

SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now ...

TechSee's Sophie AI merges voice, visual, and text interactions to help service teams resolve any questions or issues using natural language and intuitive visual guidance. NEW YORK, Sept. 27, 2023 ...

Virtual receptionists answer calls, take messages, and schedule appointments remotely for around $250 per month versus ...

WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. Minnesota’s Driver and Vehicle Services ...

Customer Service in a Virtual World is a workshop designed to help all employees recognize the need and take responsibility for serving internal and external customers in a tactful and helpful manner.

The New York State Department of Financial Services (DFS) has established customer service standards for DFS-regulated virtual currency entities (VCEs) and will begin monitoring their implementation.

FUZHOU, China, Feb. 24, 2023 /PRNewswire/ -- E-Home Household Services Holdings Limited (NASDAQ: EJH) (the "Company" or "eHome"), an integrated home services provider in China, the company has ...