Zoom Communications announced the integration of its Virtual Agent with Zoom Phone on Aug. 18, creating an AI concierge that can handle incoming calls around the clock. The company also introduced ...

Virtual receptionists answer calls, take messages, and schedule appointments remotely for around $250 per month versus ...

Customer service jobs at virtual call centers are one of the few work-from-home opportunities open to candidates at the entry level. Here’s where you can look for a remote role at a virtual call ...

Telkomsel enhances its customer service channel by updating its virtual assistant Veronika, now integrating Microsoft Azure OpenAI Service. The Veronika virtual assistant is developed using a range of ...

Free services like Google Voice are great for US numbers but may require additional credits for international calls. Paid services, such as Vonage and RingCentral, offer robust features and global ...

Digital privacy concerns have reached unprecedented levels as businesses and individuals navigate an increasingly connected world. Modern online services demand phone verification for account creation ...

Mobile carrier Cape is launching what it describes as an “ultra-secure cell phone service.” The service is designed for people who are at high risk of digital attacks, like journalists and public ...