When Education Department officials adopted voice-over-IP technology two years ago, they wanted technology that could smoothly handle customers' calls to the Federal Student Aid office. Now, they view ...

Editor's note: This is the last of a three-part series on networking. The first part, which appeared in the June 13 issue of Federal Computer Week, focused on efforts to consolidate networks. The ...

With the roof caving in from a torrent of rain and then a gush of more water bursting from a water main and the fire sprinklers, George Malgoza raced to his company’s wiring closet and grabbed the ...

Another notable voice-over-IP product trend is the growing number of complete voice-over-IP systems now offered. These products incorporate one or more voice-over-IP gateway models, along with a voice ...

Novatel Wireless is releasing a new set of products called “Ovation” that act as Voice-over-IP systems for home and small offices—but don’t use broadband connections. Instead, they route traffic onto ...

Despite the bad news from certain consumer Voice over IP vendors (Vonage), the business world continues to extend the technology, says “VoIP apps branching out.” As new phone systems add more features ...

The bundles that scale to 10, 50 or 100 users are available now to VARs that have been trained in convergence by Alcatel. The products are priced at about 30 percent less than they would cost if ...

Maintaining a clear and dedicated pathway for both voice and data communications is essential to maintaining security operations, situational awareness, and emergency response; thus, inbound and ...

Over 30% of U.S. companies use Voice over Internet Protocol (VoIP) phone systems. Many switch from conventional services to realize the benefits of VoIP, including lower costs, operational efficiency, ...