SACRAMENTO, Calif., May 14 /PRNewswire/ -- Verizon Business and the California Department of Transportation (Caltrans) were recognized today with a Best Solution award for modernizing and improving an ...

Customized speech-recognition technology added to PG&E Corp.’s interactive voice response (IVR) system has helped the San Francisco-based utility pare customer support costs while improving customer ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

This week, we’ll continue our discussion on how advances in voice-over-IP-related protocols can improve call center operations. First, we’ll look at progress in interactive voice response (IVR) ...

Once a fringe feature found only in luxury vehicles, voice recognition has moved into the mainstream as more automakers promise a seamless connection between your car, home and all the devices in ...

5 Types of IVR Testing Tools and When to Use Each Your email has been sent Discover the difference between types of IVR testing tools, ensuring optimal performance and security for your business phone ...

According to a Voices survey, 81% of Americans use voice assistants in their day-to-day life. Along with allowing users to search for information, these solutions also offer companies options to make ...

Enhance engagement with professional IVR, on-hold messages, Arabic voice-overs, and dubbing services in Dubai & Saudi Arabia. DUBAI, DUBAI, UNITED ARAB EMIRATES ...

Siri can tell you when to take your medication and Google can play your favorite tunes. All you need to do is give the voice command. If voice assistants are transforming the way we live, it surely ...

QUESTION: How can I get voice recognition to spell people’s names correctly? ANSWER: Voice recognition tools are amazing for quickly sending messages or dictating notes, but they can stumble when it ...