SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the leader in agentic AI for customer support, today announced the launch of Forethought Voice to its multi-agent, multi-channel AI for CX platform.

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced that it has been named a Leader for the fourth consecutive publication in ...

Julius Gabel Norgaard is CMO at the fintech company Qvonto and co-founder of the PR and communications agency COPUS. The evolution of AI is set to drastically alter how we work, think and communicate, ...

AI-powered voice agents are transforming customer interactions and sales processes across industries. But while the U.S. and China lead adoption, Europe lags significantly, with private AI investment ...

Artificial intelligence communications and conversation platform Sendbird Inc. today announced the launch of Sendbird Voice AI, a voice automation solution for customer service designed to take the ...

A five-year forecast shows bold growth, diverse use cases and a vendor landscape that’s only getting more crowded. Editor's note: Part 1 of this three-part series on voice AI captured the essence of ...

VoiceRun, a startup that creates voice agents, raised $5.5 million in a round led by FlyBridge.

AI has taken the world by storm, and it has transformed numerous aspects of customer experience across restaurant, QSR and self-service contexts, including drive-thru ordering and kiosks. But just how ...