Innovation accurately models and simulates the interaction dynamics of chat, email, IM, social media and other text-based customer communication Growing use of digital communications channels render ...

A busy soccer mom walks briskly from her van into the local grocery store on a five-minute mission to buy ham, bologna and bread for lunches the next day. With two loaves of bread in her arms, she ...

Following is Part 1 of the Retail TouchPoints series focused on Best Practices In Workforce Management. This section focuses on technologies and strategies designed to optimize the scheduling process.

Workforce management innovator will assist the early childhood education provider in creating flexible staff schedules to better support teachers and families “Providing our center staff with tools ...

These real-time adaptive scheduling modules will be enabled by faster processing capabilities, which are likely to be delivered in the cloud. It’s certainly possible to place enough processing power ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. In addition to increasing operational efficiency and agent productivity ...