Most contact center managers agree that there is ample opportunity to improve their workforce management (WFM) solution, their WFM best practices, and most likely both. Workforce management software ...

A busy soccer mom walks briskly from her van into the local grocery store on a five-minute mission to buy ham, bologna and bread for lunches the next day. With two loaves of bread in her arms, she ...

Following is Part 1 of the Retail TouchPoints series focused on Best Practices In Workforce Management. This section focuses on technologies and strategies designed to optimize the scheduling process.

Workforce management (WFM) began as a scheduling process but has since grown into a complex framework for maintaining human capital, budgeting and scheduling for your workforce. Workforce management ...

Workforce management innovator will assist the early childhood education provider in creating flexible staff schedules to better support teachers and families “Providing our center staff with tools ...

Innovation accurately models and simulates the interaction dynamics of chat, email, IM, social media and other text-based customer communication Growing use of digital communications channels render ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq:NICE) today announced that Metro Bank, a rapidly growing United Kingdom-based challenger bank, has selected NICE’s leading Workforce Management (WFM) ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. In addition to increasing operational efficiency and agent productivity ...

Responsible for a multiple portfolio of store staff short-term and real-time scheduling needs, clocks, and business requirements monitoring, in which the incumbent needs to manage and check that ...