Missourians in need of help accessing public benefits saw wait times for the state's long-overloaded call center increase in the final months of 2023. The average hold time for the state phone line ...

CLEVELAND, Ohio – Cuyahoga County’s Job and Family Services was able to slash average call wait times to less than 20 minutes this year, but officials fear that President Donald Trump’s “big, ...

LOUISVILLE, Ky. (WDRB) -- RiverLink officials said wait times for drivers calling customer service representatives have decreased in recent weeks, including one day with no waiting at all. Those ...

It will take you less time to read this column than it took for a 911 operator in D.C. to get help to a teenage girl whose mother was dying in front of her. The girl’s call for help lasted for more ...

DSS launched a new phone system meant to reduce wait times. Results are good so far, but some want quality assurances ...