The Internet has fundamentally transformed the way businesses interact with clients and potential customers, allowing companies to process huge amounts of information in shorter periods of time and ...

SUNNYVALE, CA--(Marketwire -08/27/12)- KANA Software, Inc., a global leader in customer service solutions delivered on-premise or in the cloud and used by more than 900 organizations worldwide, ...

How can a company use Web-based customer service to get and keep customers? Today, KANA Software is releasing its next-generation Web Customer Service (WCS) solution, with features intended to make ...

There's a new Magic Quadrant Report out from Gartner that focuses on vendors providing one of the most critical tools in a company’s online toolkit -- CRM Web Customer Service Applications. As in ...

A small travel business in Fargo, North Dakota, has humanized its online presence by layering combination chat, voice, email and video interaction technology from Minneapolis-based developer Workface ...

KANA Software has introduced its Web Customer Service (WCS) solution, the newest member of its Service Experience Management platform. The company says that through Experience Flows, contextual ...

Empirix, a provider of voice and Web test and monitoring solutions, measured interactive voice response (IVR) and Web customer self-service applications of leading banks to compare the quality and ...

When Web-based self-service is good, it’s really good. Customer satisfaction soars and call center costs plummet as customers answer their own questions, enter their own credit card numbers and change ...

BOZEMAN, MONT. — Right Now Technologies last week gave its Web customer service application new modules to handle servicewarranty contracts, as well as support for online chat and phone callback ...

Customer data captured online can range from `basic registration information’ to details about navigation paths and the most-visited pages Surgical Supply Service’s parent company adds Web buyers to ...