Call center operations are plagued by high staff turnover, and even the lowest staffing stats are worrisome--one out of four customer service representatives (CSRs) aiding established clients quit ...

The Centum VP Trainer is a Web-based training course consisting of modular self-paced training and demonstrations with hands-on interactive exercises. Also included are question-and-answer sessions ...

UB's Software and Web-based Services Review is required to comply with federal and state regulations, SUNY and UB (University at Buffalo) policies, and industry best practice. The goal is to identify ...

Houston-based software company OSI/Warren-Forthought Inc. has launched WorKingbird.com, an online service offering 24-hour safety, health, and environmental training courses and recordkeeping --among ...

As more applications migrate to the web, businesses are becoming increasingly reliant on the browser. While a browser-first approach offers various benefits, it also introduces additional risks. The ...