SUNNYVALE, Calif., Jan. 21, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading provider of AI knowledge ...

Cisco Systems Inc. said today it’s bringing agentic artificial intelligence capabilities to its contact center and video conferencing platforms, helping customer service agents and employees boost ...

FORT LAUDERDALE, Fla., Oct. 23, 2024 /PRNewswire/ -- Today at WebexOne, Cisco (NASDAQ: CSCO) unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant ...

New AI-powered innovations in Webex Contact Center are focused on promoting agent efficiency and well-being, resulting in reduced turnover, exceptional customer experiences and real business outcomes.

In an analyst briefing last week, Cisco Systems Inc.’s Webex shared updates from across its suite of offerings. Today’s AnalystANGLE conversation features a conversation with Zeus Kerravala of ZK ...

New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility across both AI and human agents. Webex AI Agent and Cisco (CSCO) AI ...

Webex by Cisco a prominent provider of collaboration and contact center technologies, is introducing new AI-powered features in Webex Contact Center. These innovations are designed to foster agent ...

New Webex AI Agent, AI Agent Studio and Cisco AI Assistant for Webex Contact Center will change how businesses interact with and support their customers Dubai, UAE – At WebexOne, Cisco (NASDAQ: CSCO) ...

A Cisco Solutions Partner for more than 15 years, Upstream Works offers cloud migration flexibility, AI integration and automation, Webex Meetings Video engagements, and more. WOODBRIDGE, ON / ...

“This is where you actually get this beautiful spectrum of capabilities that comes together. It’s not just about collaboration, it’s not just about customer experience. It’s about tying in networking ...

Today at WebexOne, Cisco detailed the Webex AI Assistant capabilities to be included within Webex Contact Center and Webex Suite for paying customers. It also announced two new tiers called Customer ...

Cisco Webex Contact Center Adds AI and Voice Capabilities Cisco says its recent acquisition of Accompany and Voicea strengthens its WebEx contact center portfolio with artificial intelligence and ...