腾讯网

思科宣布将代理AI引入Webex Contact Center平台

思科近日表示，将把代理AI功能引入联络中心和视频会议平台，帮助客户服务代理和员工通过自动化提高工作效率。 思科在美国佛罗里达州劳德代尔堡举行的Webex One年度大会上宣布推出了这些新功能，其中包括新的Webex AI Agent，旨在代表人工代理接听客户电话 ...
SiliconANGLE

Cisco’s Webex Contact Center platform gets agentic AI-powered chatbots

Cisco Systems Inc. said today it’s bringing agentic artificial intelligence capabilities to its contact center and video conferencing platforms, helping customer service agents and employees boost ...
Nasdaq

Cisco Announces New Webex AI Agent and AI Solutions for the Contact Center to Transform ...

FORT LAUDERDALE, Fla., Oct. 23, 2024 /PRNewswire/ -- Today at WebexOne, Cisco (NASDAQ: CSCO) unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant ...
Nasdaq

Cisco Contact Center Portfolio Enhancements Revolutionize Customer and Agent Experiences

New Voicea and Google Cloud's Contact Center AI integrations enable "super agents". New Webex Experience Management transforms the customer experience with contact centers. All this innovation is now ...