Live chat software services first emerged in the early 2000s, but struggled to gain traction at first, as customers were more comfortable speaking to a representative directly. However, the technology ...

Tidio provides a strong mix of powerful features and user-friendliness. It’s a great option for businesses looking to boost customer engagement. The platform shines with its AI tools, lots of ...

Live chat is a feature that makes your website more informative and engaging to visitors. It helps you differentiate yourself from the competition, giving prospects and customers a more interactive ...

Apple is working on a way to bring businesses to the iMessage platform, in order to answer customer questions, offer customer service and even perform transactions. Though not announced at WWDC, a new ...

Amazon's help page has enough information to answer your questions about the service. However, you may need to contact an Amazon representative to resolve problems with your new Amazon Echo Dot ...

The anonymous service that paired strangers together is shutting down after 14 years amid increasingly strict online safety regulations, with an admission that it was used to commit ‘heinous crimes.’ ...

With online chatting being a preferred form of communication among the young, SNEHA, a suicide prevention centre, has launched an online chat service for those in ...

For a few fleeting hours on Thursday, the best social media site was the customer service chat on the craft store Michaels’ website. After a viral tweet drew attention to the site’s chat function, ...