Online help-desk programs log, manage and track customer issues or tickets, as they’re known, in a single window, streamlining your service process. For a rundown on what else these systems can do and ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

Heather B. Hayes has been covering technology, business and education topics for more than 20 years and has written more than 2,000 published articles. She lives in Virginia. A help desk solution that ...

Help desks are a growing feature that is commonly found on websites to help users get the most out of a tool, application or platform. However, a help desk can't just be viewed as a functional ...

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a security ...

The Solarwinds Web Help Desk software is also on the list of cybercriminals. In mid-October, the US IT security authority CISA warned of active attacks on a critical vulnerability in Web Help Desk, ...

Opinions expressed by Entrepreneur contributors are their own. Online help-desk programs log, manage and track customer issues or tickets, as they’re known, in a single window, streamlining your ...

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