The rise of social media turned human attention into a commodity. Now, the AI race is taking that to new heights.

Start getting familiar with generative AI tools like ChatGPT. The world is moving forward, and you need to be ready to move with it. For nearly a decade, Connie was editor in chief of CNET, overseeing ...

Chatbots share limited information, reinforce ideologies, and, as a result, can lead to more polarized thinking when it comes to controversial issues, according to new Johns Hopkins University–led ...

When summarizing facts, ChatGPT technology makes things up about 3 percent of the time, according to research from a new start-up. A Google system’s rate was 27 percent. Amr Awadallah, the chief ...

Amazon, Google, Meta and OpenAI are now all pushing AI interactions to be natural and conversational. Get ready for chatbots that want to be your friend. Katie is a UK-based news reporter and features ...

A new generation of chatbots doesn’t have many of the guardrails put in place by companies like Google and OpenAI, presenting new possibilities — and risks. By Stuart A. Thompson Stuart Thompson ...

Chatbots have taken a quantum leap forward in user support, contributing substantially to the emergence of the modern service desk. Even in their earliest form, they heralded the promise of versatile ...

When OpenAI released ChatGPT in 2022, it may not have realized it was setting a company spokesperson loose on the internet. ChatGPT’s billions of conversations reflected directly on the company, and ...