Probing questions also allows the agent to understand better how the customer feels, which might change how they talk to the customer. If the customer is distraught, they will improve the customer ...

Please provide your email address to receive an email when new articles are posted on . Nearly all patients spontaneously report cardinal symptoms like pain and nausea. Cognitive symptoms also can be ...

Across the classes that I teach, I devote quite a bit of attention to the topic of formulating and delivering good questions. Whether it’s my Counseling students learning to ask effective probing ...

The ability to label nucleic acids with a variety of tagged molecules has led to astonishing advances in molecular biology. Labeled DNA, RNA, and oligonucleotide probes have made possible techniques ...