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After two years in development Propeller CRM launched today with a CRM tool its founders say puts salespeople at the center of the workflow. One of the founders, Eric Bouck, says he has seen his fair ...

Australia's leading telco Telstra has added wireless CRM capabilities to its portfolio thanks to a partnership with Salesforce.com, company officials said Wednesday. The six month exclusive deal ...

Work management platform monday.com has launched a brand new CRM tool catering to sales teams looking for a new, dynamic approach to managing customer relationships. Perhaps most famous for its ...

During my days as a consultant, I have come across many customers faced with the dilemma of whether to invest in an existing customer relationship management (CRM) tool or build their own. The major ...

Part 1 of this series on getting started with CRM addresses factors to consider when deciding whether the time is right to take the plunge. Once a small business decides to invest in a CRM solution to ...

When companies implement CRM technology, they often are so enthusiastic about the "customer" and "relationship" aspects of their new system that they overlook the full potential of the technology's ...

You have a web app, but what you don’t have are in-depth ways to find out who is using it and connect with those users to build a better product. But what if you did? With Intercom, you can. Intercom ...

The new customizable platform aims to help sales teams to manage their sales cycle and all customer data in one place. Cloud-based work management platform Monday.com is branching out into customer ...

Customer relationship management (CRM) is gaining importance as a management tool among executives globally, according to a recent study by Bain & Co. Survey respondents ranked CRM second to strategic ...