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Now isn’t the time to give up on human-centered support as customers depend on these knowledgeable teams for a variety of business-critical activities. Nearly every company is preparing for an ...

Is your company “afraid to grow”? In the personal development and psychology space, there is a concept called “fear of success,” where an individual might want success but finds themself ...

Artificial intelligence (AI) is transforming customer service from a reactive, labor-intensive function into a proactive, data-driven advantage. With the rise of —ranging from intelligent chatbots to ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Opinions expressed by Entrepreneur contributors are their own. Your customers’ expectations are increasing. Experts say this is one of the top challenges companies will face in 2023. And in today’s ...

Add Yahoo as a preferred source to see more of our stories on Google. AI startup Anysphere has been riding high over the past two months, thanks to the skyrocketing popularity of its AI-powered ...

In the first four months of 2023, tech companies laid off over 185,000 employees. Although the data doesn't specify which departments got the ax, my experience in B2B software tells me they're gutting ...

Assembled, which bills itself as a workforce management platform for customer support teams, today announced that it raised $51 million in a Series B funding round led by New Enterprise Associates, ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...