When it come to disk fragmentation, a small amount of proactive maintenance can have a big impact on help desk call volumes. Help desk systems aren’t the only way to reduce the support workload. Staff ...

The conversation is always the same. "This laptop (or desktop, or server) was so fast when I first got it," someone will say to me, "but it just seems to get slower and slower." "Have you run disk ...

It’s no secret that computers (like their users) slow down with age. Disks fill up with the detritus of use, from old file fragments to the echoes of programs that once lived but are now remembered ...