整个呼叫中心分为三大模块，IVR系统、CTI系统和业务平台。坐席人员配置有40名，8路IVR。系统结构图如图5.1所示。 图5.1 某商用车呼叫中心系统结构图 整个呼叫中心分存在两种通讯方式：语音方式和数据方式。语音方式指的是传统的电话线路，数据方式则是指的 ...

CTI论坛(ctiforum.com)（编译/老秦）:我们将介绍您可以采取哪些措施来评价和改进您的IVR，以更好地满足客户和业务需求。 传统 ...

5 Types of IVR Testing Tools and When to Use Each Your email has been sent Discover the difference between types of IVR testing tools, ensuring optimal performance and security for your business phone ...

We list the best Interactive Voice Response (IVR) services, to make it simple and easy to build useful call menus for customer calls. Interactive Voice Response (IVR) services aim to provide a smooth ...

IVR Pricing Is Erratic, But it Can Work in Your Favor Your email has been sent IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

Members of Pew Research Center’s American Trends Panel (ATP) complete all surveys online. Our goal was to determine whether adding the option to complete surveys through inbound interactive voice ...