To be a marketer in 2023 is to grapple with a plethora of constant and seemingly contradictory truths — time spent online continues to rise, but brick-and-mortar is forecasted to bounce back. The ...

Ongoing evolution in the retail industry—including near-global access to the Internet and speedy adoption rates of smartphones—is forcing retailers to create a brick-and-mortar shopping experience ...

2014 is a year for exciting and delighting customers on their terms – every time, everywhere. The strategy to embrace is omni-channel – ensuring you have a way to deliver brand experience, engagement, ...

The retail industry is undergoing a remarkable transformation, presenting a host of new challenges and opportunities for many businesses, including those new to retail. Two significant themes that ...

Customer experience is the most vital aspect that needs to be positive in order to be successful in the market. When we discuss customer experience, the term Omni-channel has emerged to be one of the ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. As the world shifted in 2020 with the Covid-19 pandemic, so too ...

SAN FRANCISCO--(BUSINESS WIRE)--PredictSpring, a leader in omni-channel commerce and modern POS technology, today announced that The Lovesac Company, (Nasdaq: LOVE) the home furnishing brand best ...

Digital innovation and omni-channel upgrades help Macy's post its best comparable sales growth in the past 12 quarters.

SCOTTSDALE, Ariz. & ARMONK, N.Y.--(BUSINESS WIRE)--JDA Software Group, Inc., and IBM (NYSE: IBM) today announced an initiative to provide solutions that help organizations deliver engaging customer ...

More than eight in 10 agencies (81%) will increase tech investments in 2017, with 75% saying they will focus on personalization and customer journeys, according to research by omni-channel provider ...

A Google report, The New Multi-screen World: Understanding Cross-Platform Consumer Behavior showed that 90 percent of consumers surveyed reported using more than one device -- whether that meant a ...

It’s no secret that the modern shopper’s expectations are higher than ever before, and that means retailers are competing for their business on multiple fronts — from customer experience to delivering ...