It is a moment for which Britain has been in solemn preparation for years. Multiple official agencies were brought together. Meticulous plans were secretly drawn up. Intricate logistical ...

When Customers Adore Queue Callbacks (+3 Times They Don’t) Your email has been sent Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for ...

At 6:52 A.M. on Thursday, the queue was two miles long. Under a dull pink sky, washed out with gray, the quiet column of subjects waiting to file past the Queen’s coffin stretched through an ...

As our economies re-open post-pandemic, consumers are experiencing more queues and limits than ever before related to store and service interactions. The stores are just so happy to be open, and ...

Each December, there are stories of holiday shoppers fighting over bargains and getting violent in parking lots. MIT Professor Dick Larson, also known as "Dr. Queue," talks about the psychology of ...

It’s almost the end of the month, which means you’ve likely given up on at least three of your New Year’s resolutions. But there’s still hope for you yet. After all, you know what they say: new year, ...