Enterprise CRM and software-as-a-service provider Salesforce.com has launched Service Cloud 3, which integrates several social-oriented elements in order to help companies capitalise on the ...

Salesforce on Wednesday is updating the Service Cloud with a series of capabilities that should help organizations respond to post-pandemic customer demands. Here's a look at how the cloud leaders ...

Salesforce Inc. today launched a new suite of features called Salesforce Foundations to help larger businesses that span multiple industries unify their sales operations. In addition, it provides free ...

SAN FRANCISCO, April 21, 2021 /PRNewswire/ -- Salesforce, [NYSE: CRM], the global leader in CRM, today introduced the next generation of Service Cloud — technology to support changing customer service ...

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE:AVYA), today launched Avaya OneCloud™ for Service Cloud on Salesforce AppExchange, empowering customers to connect Avaya OneCloud™ to Salesforce ...

Salesforce has announced a swathe of updates to its Service Cloud, which it believes will help companies connect their customer service operations - from DevOps teams, through the contact center, all ...

Customer service interactions were already moving online pre-pandemic. Salesforce has redesigned its tools to meet shifting customer needs. Salesforce Service Cloud will help customers adapt as ...

BofA maintained its Buy rating on Salesforce (NYSE:CRM) while taking a deep dive into the company's largest business, Service Cloud. The firm has a $350 price target on the stock. Analysts led by Brad ...

One of the first contact center providers to join Salesforce pilot program as a premier provider for Service Cloud Voice, now with the ultimate omnichannel solution "We are very excited to have Vonage ...

Salesforce Inc. co-founder and Chief Executive Marc Benioff is articulating a bold vision for the next era of enterprise software. In an exclusive interview with theCUBE on April 25, Benioff outlined ...

Data-science and analytics capabilities are popping up with increasing frequency in enterprise applications of virtually every shape and size, and Salesforce’s CRM platform is no exception. Barely a ...