Cultural sensitivity matters. Sentiment systems now account for cultural nuances, which helps support global trust and better customer relationships. Throughout my three and a half decades in the ...

Sentiment analysis — a technique that uses natural language processing (NLP), machine learning (ML) and AI to gauge emotions in customer interactions — has emerged as a powerful tool for uncovering ...

In today's hyperconnected world, social media has become a critical channel for businesses to understand consumers. While ...

Data science isn’t new, but the demand for quality data has exploded recently. This isn’t a fad or a rebranding, it’s an evolution. Decisions that govern everything from successful presidential ...

Have you ever wondered how businesses sift through mountains of customer feedback to uncover what truly matters? Imagine receiving hundreds, if not thousands, of ...

As classes recommence for the spring 2024 semester, The Daily Princetonian data section took a look ahead, examining a common end-of-semester ritual for Princeton students: course evaluations. At the ...

Develop interdisciplinary skills in data science and gain knowledge of statistical analysis, data mining, and machine learning from one of the nation’s top-ranked Tier 1 research institutions. The ...