If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

It’s time for the annual ritual of Customer Service Week – a five day period each year when business leaders worldwide unite to celebrate a group of employees (and an entire organizational function) ...

These added-on fees confuse diners and even employees, but more owners are relying on them to help make a tough business work. Credit...Ellice Weaver Supported by By Priya Krishna Priya Krishna spends ...

Service-oriented architecture (SOA) emerged in the early part of this century as an evolution of distributed computing. Before SOA, services were understood as the end result of the application ...