COVID-19 will change what it's like to eat at a McDonald's so much that maybe we'll just stick to drive-through. This Seattle restaurant is redesigning its entire business model in response to the ...

When Apple opened its first store in 2001, the company’s attention to design and customer satisfaction permeated the whole experience. The interior was adorned in slick wood and wrapped in glass to ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

The Civic Service Design graduate minor is offered through Parsons School of Design. The Civic Service Design minor draws upon a practice and subfield of research and theory that connect to design, ...

Customers today are passionate fans of properly designed self-service. In response, I've developed specific, reliable rules, based on customer experience design principles, customer service best ...