The workflow tool is complex to set up but automates a variety of manual processes, improving employees’ experience.

ServiceNow Inc. today debuted a new release of its Now Platform that introduces a robotic process automation tool, as well as an expanded collection of industry-specific features. ServiceNow’s Now ...

ServiceNow tacked agentic AI onto a largely unguarded legacy chatbot, exposing customers' data and connected systems.

ServiceNow and Qualtrics have announced the latest progression in their ongoing partnership, with a new tool that aims to give IT and customer service agents a single view of employee and customer ...

ServiceNow's product lead for HR applications, Jennifer Stroud, is going after the HR enterprise apps industry in a big way. Although ServiceNow is typically associated with IT Service Management, in ...

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now ServiceNow today announced its latest ...

Visa's collaboration with technology firm ServiceNow aims to create a GenAI-powered approach to managing banks' complex transaction disputes. Even if a bank wins a dispute, it often loses time and ...