We hear a lot of talk about enterprises moving IT toward a shared-services model. That raises the question: Where do they think they're going? Roughly speaking, moving to a shared-services model means ...

With three of four Quality Service Management Offices (QSMOs) advancing their first offerings, federal shared services efforts have made significant progress in the last few months, according to White ...

Shelli Brunswick, is CEO & Founder of SB Global LLC and an international keynote speaker on tech used for the betterment of humanity. In today's interconnected global economy, equitable access to ...

Shared services often grapple with mountains of data associated with tasks which are crucial but are often repetitive and heavily reliant on data manipulation According to Gartner, 70% of ...

There are two current trends in IT with diametrically opposed points of view that are worth looking at. The first is shared services, wherein the IT organization becomes the internal service provider ...

For decades, each fire department in Milwaukee County, WI, was on its own. The 14 municipalities that are located in the county wouldn’t respond to a call in a different municipality for numerous ...

Back in 2010, when I was working in IT in local government, shared services were hailed as a lifeline. Councils were facing unprecedented budget cuts, austerity was biting hard and the subsidy for ...