OMB Controller Dave Mader is looking to codify the governmentwide approach to shared services. When Office of Management and Budget Controller Dave Mader announced the creation of a dedicated office ...

With three of four Quality Service Management Offices (QSMOs) advancing their first offerings, federal shared services efforts have made significant progress in the last few months, according to White ...

Pat Sullivan is a senior solution sales manager for security solutions at CDW. In fiscal year 2022, the first of the four-year program, New Hampshire received $2.5 million in cybersecurity grant ...

Back in 2010, when I was working in IT in local government, shared services were hailed as a lifeline. Councils were facing unprecedented budget cuts, austerity was biting hard and the subsidy for ...

There are two current trends in IT with diametrically opposed points of view that are worth looking at. The first is shared services, wherein the IT organization becomes the internal service provider ...

For decades, each fire department in Milwaukee County, WI, was on its own. The 14 municipalities that are located in the county wouldn’t respond to a call in a different municipality for numerous ...

Shared services often grapple with mountains of data associated with tasks which are crucial but are often repetitive and heavily reliant on data manipulation According to Gartner, 70% of ...

The new Verizon Global Services organization, which is responsible for all of the carrier’s shared service teams, will also be responsible for ‘bringing a holistic approach to Verizon’s partner ...