Technical support could be a great career choice for someone who likes problem-solving, working with their hands and tinkering, and helping people to resolve technical issues with laboratory equipment ...

Technical staff who deliver student-focused learning deserve more professional opportunities. Jodie Chatfield and Lindsay Davies explain how to provide tailored activities to increase awareness of and ...

Twelve years ago, while working at my very first real job right out of college, I created a website called The Chronicles of George in order to highlight the grammatically twisted help desk tickets ...

In today's technology-driven world, computers and devices are essential for work, education and daily life. Yet, as we depend more on technology, we may also encounter more challenges. In most cases, ...

One of the keys to customer satisfaction and retention in enterprises is the level of technical support available to the customers. With this in mind, businesses always look for measures to provide a ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Microsoft is on a roll lately, delivering new and updated solutions such as an improved Teams experience and the company’s AI assistant, Copilot. As a result, many organizations have now standardized ...