Transformations don’t fail because they lack strategy. They fail because they misunderstand what’s required to turn strategy ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. A staggering 70% of digital transformations fail. Although most ...

Digital transformation is an organization-wide strategy aimed at leveraging digital technologies to modernize key business processes and to introduce new services that better engage customers, support ...

Forbes contributors publish independent expert analyses and insights. I write about leadership and performance management. I don't typically prefer the overused term "change management." Successful ...