Scaling AI, fielding labor strikes, facilitating shipments during climate disasters—2024 has been anything but dull for business owners. Accordingly, they’ve had to fortify their customer service ...
David Diestel is the CEO of FirstService Residential, one of North America’s largest property management groups that takes care of and manages homes and condominiums in more than 9,000 residential ...
Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. That’s the question we asked more than 1,000 consumers ...
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