As AI chatbots frustrate travelers during disruptions, some travel companies are considering charging extra to reach a human.

He says for simple queries, like confirming a flight, AI usually offers a fast, accurate answer. But when it comes to ...

Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data-driven ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...