With temperatures dropping in the Northern Hemisphere, this is the time of year when many people start processing firewood for the coming winter months. For the city folks, that means chopping a tree ...

Customer effort is both the most important and the most overlooked factor in building true customer loyalty. Unnecessary effort, a.k.a. friction, is particularly damaging. Starting a friction log will ...

Christmas pudding may be Britain’s best-known festive dessert, but in France, the bûche de Noël — or yule log — reigns supreme, with skilled pâtissiers and home bakers creating an array of different ...