Commentary - With nearly all businesses operating in a 24/7 global environment these days, a mobilized workforce is now a critical requirement to remain competitive and efficient. But does a ...

-- Prescriptive Analytics: PeopleSoft Enterprise CRM 8.9 HelpDesk for HR includes PeopleSoft's new analytic framework, PeopleSoft Prescriptive Analytics. This groundbreaking decision engine takes ...

Salespeople are the most demanding groups in most organizations, and it is important for companies to provide salespeople with the newest technologies. Although mobile technologies are starting to ...

FAIRFAX COUNTY, Va., Sept. 11, 2024 /PRNewswire/ -- SuccessKPI, Inc., a cloud-native, workforce engagement management (WEM) platform provider, has been named a top five leader in the 2024 CRM Industry ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company ™, today announced its inclusion in the newly published Magic Quadrant for the CRM Customer ...

RICHARDSON, Texas, April 3 /PRNewswire/ -- Global leading provider of workforce management and optimization technology for contact centers, IEX Corporation, a Tekelec company (Nasdaq: TKLC), today ...

Integrating CRM platforms with artificial intelligence (AI) can significantly reduce labor costs by automating repetitive tasks like data entry, lead qualification, and customer segmentation. By ...

Taking its lead from Siri and Alexa, Salesforce announced Wednesday new voice tools for its artificial intelligence system Einstein. Einstein Voice includes an assistant tool, which can interpret ...

NEW YORK, Dec. 17, 2025 (GLOBE NEWSWIRE) -- Untapped Solutions, the mission-aligned CRM transforming how nonprofits, government agencies, and employers serve communities, today announced a $515,000 ...