Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

SALT LAKE CITY--(BUSINESS WIRE)-- NICE inContact, a NICE (Nasdaq: NICE) business, today announced that NICE inContact CXone has expanded its Federal Risk and Authorization Management Program (FedRAMP) ...

DALLAS--(BUSINESS WIRE)--Prolucent Health®, a leading provider of enterprise-wide healthcare workforce optimization software and services, today announced that veteran healthcare sales executives ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced a new set of features that more fully help customers realize ...

Supporting Agents and Supervisors in their quest to better enable remote workers – and demonstrating an additional proof point of the Five9 product unification strategy The integrations will deliver ...

New York, United States , May 27, 2024 (GLOBE NEWSWIRE) -- The Global Workforce Optimization Market Size is to Grow from USD 8.25 Billion in 2023 to USD 22.45 Billion ...

Forbes contributors publish independent expert analyses and insights. George writes about growth strategy, execution & financing. I was recently introduced to Todd Zaugg, the CEO at Matrix Achievement ...

The current economic climate has businesses of all sizes on edge: inflation, a competitive job market and the looming shadow of an impending recession are creating a mire of conditions that defy even ...

Question: How serious are companies about workforce development? Answer: "Wait for a recession and workforce development is the first thing management stops doing ...

Music streaming giant Spotify has announced a significant reduction in its workforce, constituting approximately 17% of its employees. This bold decision is part of the company's effort to align its ...