Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, Inc., a leading provider of contact center workforce optimization software, today released an all new design of its Web 2.0-based Calabrio ONE® enterprise ...

SCOTTSDALE, Ariz., Feb. 27, 2018 (GLOBE NEWSWIRE) -- dvsAnalytics, a globally recognized leader in workforce optimization, today announced that Encore ™ version 6.0.6 is compatible with Mitel’s ...

PARIS, ILS DE FRANCE, FRANCE, February 6, 2023 /EINPresswire.com/ -- DecisionBrain, a leader in advanced analytics and optimization software solutions, has released ...

DALLAS--(BUSINESS WIRE)--Prolucent Health®, a leading provider of enterprise-wide healthcare workforce optimization software and services, today announced it has raised $11.5 million in new funding.

On Thursday, MicroStrategy Incorporated (NASDAQ:MSTR) announced that Zebra selected its cloud-native platform, MicroStrategy ONE, for its Workcloud Workforce Optimization Suite. This collaboration ...

The deployment involves advanced WFO capabilities, including enterprise workforce management, performance management, desktop and process analytics, and work allocation manager. Leveraging these ...

and digital channels, creating smooth channel transitions.

ING Australia is leveraging the software to further its commitment to the delivery of high-caliber service drawing from Impact 360’s monitoring, workforce management, analytics, scorecard and ...

LINCOLNSHIRE, Ill.--(BUSINESS WIRE)-- Zebra Technologies Corporation (NASDAQ: ZBRA), a leading digital solution provider enabling businesses to intelligently connect data, assets, and people, today ...

AMN Healthcare sells Smart Square® software to symplr, enhancing workforce management through a strategic partnership. Total deal valued at $75 million. AMN Healthcare announced the sale of its Smart ...

LeanTaaS, a Silicon Valley-based company that sells capacity optimization software to healthcare providers, on Tuesday completed its acquisition of automation company Hospital IQ. The companies are ...