Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--Innovorg, the only skills-building and workforce optimization platform for cloud, hosting, and data center teams, announced today that it has partnered ...

DALLAS--(BUSINESS WIRE)--Prolucent ®, a leading provider of enterprise-wide healthcare workforce optimization software and services, is pleased to announce the appointment of two new hires to ...

AI, automation and digital transformation are reshaping workplaces. Consider how workplace communications have evolved. We’ve gone from in-person meetings to emails, from emails to Slack and from ...