According to an internal memo from Apple, Enchanté can be used by employees not only as a test platform, but also to help ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. Aspect, a leading provider of cloud-based workforce management ...

A conversation with Babson professor Tom Davenport on the democratization of digital transformation. New AI technology enables anyone to become a programmer — opening doors to faster analytics and ...

Rachael Brassey is the global lead for people and change at PA Consulting. In recent years, many companies have turned to artificial intelligence-driven workforce management tools to streamline and ...

Database software giant Oracle Corp. said today it’s pushing even further into the healthcare industry, adding new workforce management capabilities to its Oracle Fusion Cloud Human Capital Management ...

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In the fast-paced world of financial technology, staying ahead means more than just offering innovative products and services. It requires building agile, skilled teams capable of navigating complex ...

Inefficient tools, unhappy staff members, a shortage of workers, compliance concerns and soaring costs. Those workforce and operational challenges are a recipe for operational disarray for the ...

Here’s a number that should terrify every executive who approved an AI budget this year: Only 14% of workers use GenAI daily. That’s according to PwC’s 2025 survey of nearly 50,000 workers across 48 ...

When considering the general workforce, many don’t think of it as being made up of two distinct groups: salaried employees and hourly employees. Oftentimes this “single workforce” mentality leads to ...