New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. Aspect, a leading provider of cloud-based workforce management ...

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Database software giant Oracle Corp. said today it’s pushing even further into the healthcare industry, adding new workforce management capabilities to its Oracle Fusion Cloud Human Capital Management ...

A conversation with Babson professor Tom Davenport on the democratization of digital transformation. New AI technology enables anyone to become a programmer — opening doors to faster analytics and ...

Gigwalk, a mobile work marketplace that pairs businesses with workforces, announced a new suite of mobile work tools designed to help companies manage and scale local workforces, create mobile work ...

Opinions expressed by Entrepreneur contributors are their own. Annual workforce planning can’t keep pace with AI and economic shifts. Continuous planning connects real-time people data with evolving ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

Historically Black colleges and universities (HBCUs) are crucial in educating and preparing students for technical careers. Since Cheyney University became the first accredited historically Black ...

I’ve been playing around with a few online platforms that let you create an avatar of yourself that looks and sounds a lot like you. The one I tried most recently, VEED.IO, created a version of me ...

Inefficient tools, unhappy staff members, a shortage of workers, compliance concerns and soaring costs. Those workforce and operational challenges are a recipe for operational disarray for the ...

Republic Polytechnic unveils AI transformation strategy to enhance teaching, staff capabilities and industry partnerships amid growing demand for AI talent.

LAS VEGAS — When the University of Illinois Hospital and Health Sciences System was testing an artificial intelligence-backed tool that drafts responses to messages, a patient misspelled the name of a ...